Shipping & Delivery Policy

At David & Sarah Ottawa, we are committed to delivering your order as quickly and carefully as possible. Below you will find detailed information regarding our shipping and delivery process.

For any shipping-related questions, please contact us at:
info@david&sarah.com

Processing Time

Orders are processed within 1–3 business days.
Once your order has been shipped, you will receive a confirmation email including your tracking information.
Orders placed on weekends or public holidays will be processed on the next business day.

Please note that processing time is separate from shipping time.

Estimated Delivery Time

The average delivery time is 3–7 business days, depending on your location.
Delivery times are estimates and may vary due to high demand, carrier delays, customs procedures, or unforeseen circumstances.

While we aim to deliver within the estimated timeframe, delays may occur that are beyond our control.

Shipping Method & Origin

All orders are shipped directly from our trusted fulfillment partners.

Because of international shipping:

Customs duties or import taxes may apply depending on your country’s regulations.
Any applicable customs fees are the responsibility of the customer.

We work closely with reliable shipping partners to ensure safe and secure delivery.

Shipping Costs

Shipping costs are calculated at checkout and depend on:

Package weight
Delivery destination
Selected shipping method

The total shipping cost will always be clearly displayed before completing your purchase.

Responsibility for Delivery

If tracking information confirms that a package has been delivered to the address provided at checkout, responsibility transfers to the customer.
Customers must ensure that their shipping details are accurate and complete.
Any address errors must be reported within 24 hours after placing the order.
David & Sarah Ottawa is not responsible for delays, lost packages, or damages caused by third-party carriers once the order has been dispatched.

We reserve the right to update this Shipping & Delivery Policy at any time. The most recent version will always be available on our website.