Terms & Conditions Policy

These Terms & Conditions apply to all purchases made through the website of David & Sarah Ottawa. By accessing our website and placing an order, you agree to be bound by the terms outlined below.

For any questions, you may contact us at:
info@david&sarah.com

1. Applicability

By placing an order with David & Sarah Ottawa, you confirm that you have read, understood, and agreed to these Terms & Conditions. These terms apply to all offers, orders, and agreements made through our website.

2. Product Information

We strive to provide accurate descriptions, images, and pricing for all products. However:

  • Minor variations in color, size, or appearance may occur due to screen settings or production differences.

  • Typographical errors or inaccuracies may occasionally occur.

  • We reserve the right to correct errors or update information at any time without prior notice.

Such corrections do not entitle customers to compensation.

3. Orders & Payment

  • Orders are processed only after full payment has been received.

  • Available payment methods may vary depending on your location.

  • Customers are responsible for ensuring that the selected payment method is valid and authorized.

  • David & Sarah Ottawa reserves the right to cancel or refuse orders in cases of suspected fraud or misuse.

4. Processing & Delivery

  • Processing time: 1–3 business days

  • Estimated shipping time: 3–7 business days (depending on destination)

Orders are shipped directly from our trusted fulfillment partners.

Please note:

  • Delivery times are estimates and may vary due to customs, carrier delays, or external factors beyond our control.

  • We are not responsible for delays once the package has been handed over to the carrier.

5. Returns & Cancellations

For detailed information regarding returns, please refer to our separate Return Policy.

Orders cannot be canceled once they have been processed and prepared for shipment.

6. Liability

  • David & Sarah Ottawa is not liable for loss or damage during shipping if the tracking information indicates that the package has been delivered to the address provided.

  • Customers are responsible for entering the correct shipping address at checkout.

  • Any address errors must be reported within 24 hours of placing the order.

  • We are not responsible for indirect damages, delays, or losses caused by third-party carriers.

7. Intellectual Property

All website content, including but not limited to text, images, logos, branding elements, and designs, is the exclusive property of David & Sarah Ottawa.

No content may be copied, reproduced, distributed, or used without prior written permission.

8. Complaints Procedure

If you have a complaint, you may submit it in writing via:

info@david&sarah.com

We aim to respond to all complaints within 5 business days and will work to find a fair and appropriate solution.

9. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with applicable international consumer protection and commercial laws.

Any disputes arising from these terms shall be handled in accordance with relevant legal regulations.

David & Sarah Ottawa reserves the right to modify these Terms & Conditions at any time. The most recent version will always be available on our website.